At Sabre we aim to deal with every complaint quickly and fairly, and to improve our service through meaningful interaction with our customers. The following data details the volumes of complaints reportable to the Financial Conduct Authority (FCA).
|Firm name:||Sabre Insurance Company Limited|
|Brands/trading names covered:||Sabre Insurance, Go Girl Insurance, DriveSmart, Insure 2 Drive|
|Other firms included in this report (if any):||None|
Period: 1 July 2016 to 31 December 2016
|Number of complaints opened by volume of business|
|Product / service grouping||Provision (at reporting date end)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 3 weeks||Percentage upheld||Main cause of complaints opened|
|Insurance and pure protection||Per 1000 policies in force||1.59||1.55||69.50%||29.30%||33.20%||Disputes over sums and charges|