Complaints Data

At Sabre we aim to deal with every complaint quickly and fairly, and to improve our service through meaningful interaction with our customers. The following data details the volumes of complaints reportable to the Financial Conduct Authority (FCA).

Firm name: Sabre Insurance Company Limited
Brands/trading names covered: Sabre Insurance, Go Girl Insurance, DriveSmart, Insure 2 Drive
Other firms included in this report (if any): None

Period: 1 July 2016 to 31 December 2016

  Number of complaints   opened by volume of business        
Product / service grouping Provision (at reporting date end) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days   but within 3 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection Per 1000 policies in force 1.59 1.55 69.50% 29.30% 33.20% Disputes over sums and charges