Trainee Claims Handler

Closing Date: 30 Jun 2017
Department: Claims | department info
Reply to: Human Resources | human.resources@sabre.co.uk

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Role purpose and context

Sabre operates solely in non-standard, non-comprehensive private motor insurance. As a member of the Claims team you will be trained to investigate, negotiate and settle claims over a 3 year milestone training period.

After the initial training has been completed (approx. 3 – 6 months) you will take responsibility for your own case load including fire, theft, windscreen claims and eventually some non-serious personal injury, dealing with solicitors, insurance brokers, loss adjusters and direct contact with customers and third parties.  

Key responsibilities:

  • Ensure that allocated claims are fully investigated.
  • Act as the key contact for specific customers/brokers.
  • Communicate with policyholders, solicitors and others by telephone and in writing.
  • Identify opportunities to make recoveries and follow the recovery through.
  • Maintain accurate estimates on outstanding claims so the appropriate reserve can be made for each claim.
  • Work within the team to ensure that all claims are settled within appropriate time scales.
  • Work flexibly within the team, assisting colleagues wherever pressure is greatest to enhance overall team performance.

Key Relationships:

Reporting to the team leader, key internal relationships will be with other members of the team and other claims teams.

Qualifications and experience:

  • 5 GCSE passes or equivalent (grades A-C) including English and Mathematics.
  • Experience of working in an office.
  • Excellent communication skills.
  • Computer skills.

Competencies:

  • Planning and organising
  • Delivering results
  • Embracing change
  • Team working
  • Self-development
  • Delivering excellent customer service

Download this application form