What's it like to work at Sabre?

“We’re all in one building so everyone knows everyone else – we’re one big team”

From the newest recruit to the CEO, you’ll find we’re all approachable and ready to help you settle in. We operate an “open door” policy because everyone is part of one big team and we believe effective collaboration and fast decision making have been instrumental in building the successful business we are today.

Wendy Bamping is Head of HR at Sabre and takes the responsibility of employee development and wellbeing seriously: “At Sabre we recognise the success of our business rests with our talented staff. It’s my job to look after our people and ensure that they are all happy, healthy and enjoying a fulfilling career. When we recruit a new employee, it’s really important to me that they settle in quickly to their team. I meet with them at the end of their first two weeks to find out how things are going and check that they are settling in well. I know every single person who works here and everyone knows that they can come and talk to me at any time if they have any questions. I know Sabre genuinely is a great place to work.”

Here’s what some of our employees have to say about working at Sabre:

Daisy Thomas, Supply Chain Manager in the Claims department

"Working at Sabre is invigorating. It is an absolute pleasure to be part of a company that invests time, training and trust in you.

I began my career at Sabre in January 2004. I started as a Claims Negotiator and then through the company’s recognition was placed into Counter-Fraud in which I had an opportunity to develop my skills further. I continued to progress and went on to be the Team Leader of the Counter-Fraud Department.

Due to Sabre’s commitment and training I have gained confidence in continuing to seek opportunities and develop my career. I have recently been appointed as the Claims Supply Chain Manager.

The company is incredibly successful and is continuing to expand. The environment is well balanced, it is professional but personal. I am very fortunate to be able to go to work and feel part of a valued team. Sabre continues to drive me as an individual; I am incredibly enthusiastic about my future and thoroughly enjoy my job."


Rob Newland, Deputy Team Leader, Claims Department

"Having completed my university degree I began employment as a Claims Negotiator for Sabre Insurance in the summer of 2010.

My Career began in the Technical Support Unit to achieve an understanding of how new claims were implemented from the outset. Shortly afterward I joined the busy and dynamic Claims Team, spending two years gaining essential knowledge in key areas from Liability to Recoveries.

In 2012 I undertook a six month secondment in the Counter-Fraud Department affording me the opportunity to explore the various techniques employed in capturing, investigating and ultimately defending fraudulent claims. 

Returning to the Claims Team in early 2013 I developed a firm interest in complex issues surrounding indemnity, litigation and costs. Over the next year I would work with a number of experienced members of staff as well as external agents and solicitors to further my understanding of the Motor Claims environment.

Having recently become a Deputy Team Leader I enjoy the responsibility of assisting other team members whilst maintaining an active portfolio of my own claims and exploring larger losses."

 

Jane Walker, Electronic Trading Manager

"I originally joined Sabre in 1983 as a Trainee Underwriting Clerk, since then I have had seven different job titles and have worked in three different departments. 

As the company expanded so did the opportunities for Sabre Staff with new roles and departments popping up at the time.

One thing that has never changed though is the family feel in our office, the senior managers are friendly and approachable & we all help and support each other, its more like a second home!"

 

Career opportunities Reveal

We offer full and part time roles including flexible working opportunities at our office in Dorking.

Our current vacancies are shown below. If no vacancies are displayed you can still download an application form and submit it along with your CV for any future roles to human.resources@sabre.co.uk.

An attractive benefits package Reveal

Along with a competitive salary, full training and generous holiday allowances, we offer a wide range of benefits to all staff. Our package includes:

  • A contributory pension scheme
  • Life assurance
  • Company bonus
  • Tastecard 
  • Eye tests 
  • Flu vaccinations
  • Wellbeing mini health checks
  • Season ticket loans
  • Childcare vouchers
  • Free drinks
  • Rest area

Departments at Sabre Reveal

Claims Reveal

We have a large claims team who handle customer claims and also liaise with brokers and third party suppliers, such as repairers.  When a customer makes a claim they are allocated a dedicated claims handler. This means that the individuals who work in the claims team have the satisfaction of dealing with a customer from the start of their claim until resolution.

All the claims teams sit together and the claims director interacts with every member of the department individually, providing strong leadership and creating an environment of collaborative team working. 

The claims department comprises of five areas:

Technical Support Unit

Responsible for the department’s administration, including scanning and attributing post and emails, generating new claims on the system, managing engineering reports and salvage, notifying injury claims to the Compensation Recovery Unit, and handling windscreen claims.

Training Academy

This is where any budding Claims Handler starts their career. It is an area that is sheltered from incoming telephone calls and direct contact with customers, providing an environment that enables trainees to learn rapidly without undue distraction. As well as new trainees, existing claims handlers are able to return to the academy from the Technical Teams to provide them with an opportunity to refocus their activities.

Technical Team

This is the largest area of the claims department with four Technical Teams and plans to increase this further over time.  Each has a Team Leader and one or two deputies, together with a mixture of Claims Handlers at various levels of experience. Each individual has a portfolio of claims suited to their level of experience. Each claim is handled by the same individual from the moment it is notified until it is settled. There is no specialisation of activities, so no individual will perform the same task repetitively and can expect a varied working day.

Counter Fraud Team

There are individuals who exaggerate or invent claims, or take part in activities to gain financial advantage and the insurance industry is considered fair game. This includes activities such as misrepresentation of fact, claiming for injury when there is none, pretending to be an injured passenger in a vehicle when they weren’t there, claiming for injuries sustained in accidents that did not occur, deliberately causing accidents to claim for personal injury and claiming where there has been no loss. At the lower end of the scale there are individuals simply exaggerating their claims. At the other, there are organised criminal rings engaged in fraud on a large scale.

The Counter Fraud Team tackle a wide range of fraudulent activity. Through the use of various databases and investigative techniques, they have successfully identified fraudulent activity, prevented payment of false claims and assisted in bringing individuals to account for their actions.

The success the Counter Fraud team has in stopping fraud enables Sabre to keep the cost of insurance down for the vast majority of customers who are honest.

Liability Claims Unit 

The Liability Claims Unit deals with genuine claims from claimants who have suffered serious to catastrophic injuries in road accidents and claims from the dependants of those killed. Typical injuries include significant orthopaedic injuries, amputation, paralysis and brain damage. The claims can reach sums in excess of several million pounds. The team engages with the victims through their representatives and actively involve themselves in the injured person’s rehabilitation to secure the best possible outcome from the injury sustained.

Starting a career in claims

In the initial weeks following induction, a Trainee Claims Handler can expect to spend a short time in each area of the department to understand the roles and meet every member of the department. Training in claims handling starts at this time and new recruits learn how to deal with soft tissue personal injury claims, third party vehicle damage claims and credit hire claims.

 Trainee Claims Handlers complete their probation in the Training Academy and stay there until they are ready to move to a Technical Team. We appreciate that individuals learn at different speeds and their progress is tailored accordingly. As they progress, they start to deal with repair and total loss claims,recoveries, fire and theft claims, split liability claims and claims with more significant injuries.

New trainees start on Sabre’s Milestone Scheme, which rewards them in line with their performance with pay increments every three months during the first two years and at six months in the third year to ensure that the remuneration received reflects the value added to the individual through the investment in their training.

Typically, career progression is through Trainee Claims Handler levels 1 – 3, Claims Handler, Senior Claims Handler, Deputy Team Leader & Team Leader. There are also opportunities to diversify into the Counter Fraud Team or Liability Claims Unit.

 A career in claims is demanding, diverse and ultimately rewarding.

Electronic Trading Reveal

The electronic trading team act as the technical point of contact for all the other departments at Sabre, brokers and software providers. They activate and deliver electronic trading functionality and provide ongoing support to brokers and software houses on all electronic trading matters and new ecommerce initiatives.  In addition they help with rate distribution and pricing.

Finance Reveal

Although small, the Finance Team is involved in every aspect of the business and interacts with individuals at all levels. With a broad range of responsibilities, day to day activities include:

  • Managing supplier relationships and the accounts payable process
  • Monitoring and managing the cash position of the business
  • Dealing with all financial transactions entered into by the business
  • Maintaining strong relationships with key financial stakeholders (banks, merchants, etc)
  • Reporting to the directors on Sabre’s financial performance
  • Creating monthly management reports
  • Creating and filing all regular external financial reports
  • All financial analysis
  • Monitoring Sabre’s Solvency position
  • Managing Sabre’s invested assets
  • All taxation related matters, including payroll, VAT, Insurance premium tax and Corporation Tax
  • Maintaining regulatory compliance
  • Generation of all regulatory reporting
  • Continual development of Sabre’s Solvency II compliance programme
  • Dealing with customer premium payments
  • Ad-hoc compliance matters

Agency Department Reveal

The primary role of this small team is to look after broker administration.  New appointments, maintenance of broker information on our mainframe, broker auditing and scanning and archiving of documentation are just some of the functions carried out.  The Agency team interact with every other department as the information we maintain on our system affects all areas of the business.

Credit Control Reveal

Each Credit Controller has a ledger of accounts allocated to them, both statement and bordereau.  The Credit Controllers are responsible for issue of statements to their intermediaries, discussing overdue accounts, resolving underwriting queries on accounts and reconciliation of incoming cash.  All queries are channelled through the department manager to ensure that issues and system errors are identified and resolved.

Underwriting Reveal

The Underwriting department is responsible for the underwriting and administration of all policies at the new business, mid term adjustment and renewal stages. Business is received by electronic data interchange from brokers. A robust workflow system is used to handle incoming business efficiently. Underwriters conduct premium and risk validation checks on policies included on the daily exception reports. They work closely with other areas of the business such as Electronic Trading, Agency and Claims. In addition they handle technical telephone referrals from brokers. On a typical day an underwriter may take as many as 50 calls from brokers.

New underwriters join Sabre’s Milestone Scheme and are rewarded in line with their performance. During their first two years with Sabre they receive pay increments every three months and then again at six months in their third year to ensure that their remuneration reflects the value they are adding through the investment in their training.

IT Reveal

Sabre’s small team of qualified IT professionals are responsible for all aspects of the network, IT and telephony including:

  • Desktop PCs,
  • Networking
  • Server Infrastructure
  • HP Storage
  • Virtual Citrix Farm
  • VMware infrastructure on HP Blade servers
  • Firewalls
  • Anti Virus/Malware
  • Email
  • Web access and content filtering
  • Intranet 
  • IP Telephony and mobile devices
  • IT Security
  • Data Backup and Archiving
  • Disaster Recovery

Business Systems Reveal

The Business Systems team is responsible for all internal software development, utilising a number of technologies, such as:

  • RTM
  • Visual Studio (VB.Net in particular)
  • SQL
  • Atlas EDI (for EDI message translation)
  • Transform (for document production)
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word
  • Polaris ProductWriter
  • Ratabase Next Generation

We liaise with all areas of the business to ensure that software developments are built to end-user requirements.

HR Reveal

The HR team are responsible for all people-related matters, from recruitment to career progression, reward and wellbeing. This includes:

  • Recruitment
  • Staff appraisals
  • Sickness/absence/annual leave records
  • Pension
  • Health & Safety
  • Updating and maintaining policies
  • Death in Service scheme
  • Maternity
  • Paternity
  • First Aid
  • Training
  • Qualifications
  • Staff wellbeing
  • Payroll
  • Social events/charity days/Christmas dinner dance
  • Salary review
  • Remuneration including salary review and staff bonus
  • BUPA assistance
  • Tastecard
  • Simply Health
  • Eye tests 

Modern slavery and human trafficking statement

Recruitment process Reveal

When a candidate submits an application form/CV, we contact them usually via email, acknowledging receipt. We then review the application against our pre-screening criteria.   If the candidate is unsuccessful at this stage we make contact, either by letter or email, letting the applicant know our decision.

Read more >

What's it like to work at Sabre? Reveal

From the newest recruit to the CEO, you’ll find we’re all approachable and ready to help you settle in. We operate an “open door” policy because everyone is part of one big team and we believe effective collaboration and fast decision making has been instrumental in building the successful business we are today.

Read more >