Complaints Data

At Sabre we aim to deal with every complaint quickly and fairly, and to improve our service through meaningful interaction with our customers. The following data details the volumes of complaints reportable to the Financial Conduct Authority (FCA).

Firm name: Sabre Insurance Company Limited
Brands/trading names covered: Sabre Insurance, Go Girl Insurance, DriveSmart, Insure 2 Drive
Other firms included in this report (if any): None

Period: 1 January 2018 to 30 June 2018

Number of complaints   opened by volume of business
Product / service grouping Complaints opened per 1000 policies in force Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 3 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 1.49 516 513 65.50% 33.53% 50.68% Other general admin/customer service
Consumer credit 0.15 13 13 92.31% 7.69% 38.46% Disputes over sums and charges

Period: 1 July 2017 to 31 December 2017

Number of complaints   opened by volume of business
Product / service grouping Provision (at reporting date end) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 3 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection Per 1000 policies in force 1.34 1.36 76.42% 23.37% 38.95% Disputes over sums and charges

Period: 1 January 2017 to 30 June 2017

Number of complaints   opened by volume of business
Product / service grouping Provision (at reporting date end) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 3 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection Per 1000 policies in force 1.40 1.44 71.74% 27.08% 41.50% Other general admin / customer service

Period: 1 July 2016 to 31 December 2016

Number of complaints   opened by volume of business
Product / service grouping Provision (at reporting date end) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days   but within 3 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection Per 1000 policies in force 1.59 1.55 69.50% 29.30% 33.20% Disputes over sums and charges

 

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Sabre Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Registration number 202795.

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