Upload files to support a claim

If you are making a claim and you need to supply supporting video or large document files, please fill out the secure form below. Once you enter the security verification code the file selection field and submit button will appear, you then need to select the file you want to attach and press submit. If you do not know the security verification code or it doesn’t work please contact us on 0330 024 4700.

If your file has a password, please make sure to send this onto the claims handler separately.

If you are needing to upload multiple files, please zip them into one file first before uploading. You can do this by following the relevant instructions below:

Windows

Right-click the files you want to zip, and then select Send to > Compressed (zipped) folder.

Mac

Right-click the files you want to zip, and then select Compress Items.